Refund and Cancellation Policy

This Refund and Cancellation Policy explains how Babypool handles paid subscriptions, cancellations, and refund requests.

1. Subscription Billing

Babypool offers paid subscription plans for access to platform features. Prices, billing intervals, plan limits, and included features are shown before checkout. Payments are processed by Stripe.

2. Cancellation

You may cancel a paid subscription at any time. Cancellation stops future renewals. Unless otherwise stated at checkout or required by law, you will keep access to paid features through the end of the billing period you already paid for.

3. Refund Requests

If you believe you were charged in error, were unable to access the paid features after purchase, or have another billing issue, contact us at info@babypool.app within 14 days of the charge. Please include the email address on your Babypool account, the charge date, and a short description of the issue.

Refunds are reviewed case by case. Approved refunds are returned to the original payment method when possible. Your bank or card issuer may take additional time to post the refund after it is submitted.

4. Non-Refundable Items

Babypool is a software platform and does not provide babysitting, childcare, transportation, supervision, or in-home services. Payments or arrangements between parents and sitters are separate from Babypool and are not refundable by Babypool.

5. Plan Changes

If you upgrade or change plans, the amount charged or credited may depend on the plan, billing interval, and timing of the change. Any applicable adjustment will be shown before checkout or handled through customer support.

6. How to Contact Us

For cancellation or refund help, email info@babypool.app. We aim to review billing requests within 5 business days.

Last updated: September 2, 2026. This policy does not limit any rights you may have under applicable consumer protection laws.