Terms of Service
These Terms of Service govern your use of Babypool. By using the service you agree to follow and be bound by these terms.
1. Acceptance
Please read these terms carefully before using Babypool.
2. Use of Service
You agree to use Babypool only for lawful purposes and in compliance with these terms.
3. Account Responsibility
Keep your account credentials secure and notify us immediately of any unauthorized use.
4. Age Eligibility
Babypool is not directed to children and is not intended for use by anyone under 13 years old. Age requirements differ by role: sitters may be 13 years of age or older, while creating a booking request (hiring and paying a sitter) requires that you are 18 years of age or older, regardless of how your account is otherwise configured. We ask for your birth month and year, not your full birth date, to confirm these requirements — see our Privacy Policy for details. If we determine that an account belongs to someone under 13, we will restrict sign-in on that account pending manual review, consistent with applicable law.
Overnight stays, and pet care in a sitter's own home, are only for sitters who are 18 years of age or older. By accepting a booking that includes an overnight stay or care at your home, you confirm that you are at least 18. Parents should not ask sitters under 18 to stay overnight or to care for pets in the sitter's home.
5. Guardian Knowledge and Permission for Minor Sitters
If you are between 13 and 17 years old, you may use Babypool as a sitter only with the knowledge and permission of a parent or legal guardian. By creating or using a sitter account at that age, you represent that a parent or legal guardian is aware of and permits your use of Babypool for babysitting, pet sitting, or other help. Babypool does not independently verify parental or guardian consent; parents and legal guardians remain responsible for supervising a minor's use of the platform and any babysitting arrangements the minor enters into.
6. Acceptable Use and Prohibited Conduct
When using Babypool, you agree not to: harass, threaten, stalk, or intimidate any other user; engage in fraud, misrepresentation, or impersonation of any person or entity; exploit, endanger, or take advantage of a child, a minor sitter, or any other user; post, send, or share sexual, exploitative, or otherwise inappropriate content or communications, particularly involving or directed at a minor; attempt to gain unauthorized access to another user's account, data, or to Babypool's systems; engage in dangerous, unlawful, or unsafe activity in connection with the service; collect, misuse, or share another user's personal information without authorization; or otherwise violate applicable law or these Terms. Babypool may investigate suspected violations and take action as described below.
7. Safety Procedures and Reporting
If you experience or become aware of dangerous behavior, suspected abuse, inappropriate contact between an adult and a minor, fraud, or other safety concerns on Babypool, you can report a user or a message from within the app. Babypool reviews reports we receive and may take action under these Terms, including the suspension or termination described below. Babypool is a software platform, not an emergency response service — if you or someone else is in immediate danger, contact local emergency services (such as 911 in the United States) directly rather than relying on an in-app report.
8. Suspension and Termination
Babypool may suspend or terminate your access to the service, in whole or in part, at any time and without prior notice, if we believe you have violated these Terms, engaged in fraud or abuse, created a safety concern, or posed a risk to other users or to Babypool. We may also suspend or terminate access to investigate a report or suspected violation. This is in addition to, and does not limit, any other rights or remedies available to Babypool under these Terms or applicable law.
9. Changes
We may update these Terms from time to time. For routine or non-material updates, your continued use of Babypool after a change is posted indicates acceptance. For material changes — such as changes that meaningfully reduce your rights or change how the service works — we will provide reasonable advance notice, such as by email or a prominent in-app notice, before the change takes effect.
10. Third-Party Services
Babypool uses third-party service providers for analytics, authentication, infrastructure, and payment processing. Use of those features may be subject to third-party terms.
11. Free Plan Promotional Limits
Free plan usage limits may be offered as limited-time promotions (for example, up to 6 booking requests or sittings per calendar month). Promotional limits may change for new users after the promotion period.
12. Grandfathered Users
Users who joined before the promotional cutoff date may keep grandfathered free-plan limits attached to their account, subject to continued compliance with these terms.
13. Plan Limits and Service Configuration Changes
We may update plan limits, feature caps, usage thresholds, and related service configuration at any time, including booking-request and sitting limits. These changes may apply immediately or on a stated effective date. As with other changes described above, non-material configuration updates may rely on continued use as acceptance, while material changes to plan limits will receive reasonable advance notice in-product, by email, or by updating these Terms.
14. Platform Role; No Care Services
Babypool is a software platform that helps parents and sitters connect, communicate, schedule, and manage bookings. Babypool does not provide babysitting, childcare, pet care, pet boarding, supervision, transportation, medical or veterinary care, household help, or in-home services; Babypool does not employ sitters; and Babypool is not a party to any agreement between a parent and a sitter. Parents and sitters are solely responsible for evaluating, selecting, instructing, supervising, and engaging with one another, and for determining whether any babysitting, childcare, pet sitting, or other help arrangement is appropriate, lawful, and safe.
15. What Babypool Does and Does Not Verify
Babypool does not perform criminal background checks, does not verify the identity of parents or sitters beyond what is needed to operate sign-in and account security, and does not verify references, certifications, licenses, insurance, or other qualifications a sitter may list on their profile, unless a specific feature explicitly states otherwise at the time you use it. Any such information sitters provide on their profile is self-reported. Parents and sitters are responsible for their own screening, verification, and due diligence before entering into a babysitting, childcare, pet sitting, or other help arrangement.
16. Payments Between Parents and Sitters
Payment for babysitting, pet sitting, and other help is arranged directly between a parent and a sitter; Babypool does not process, hold, or transmit that payment. Rates a sitter sets and prices a parent offers in Babypool are shown to help you agree on a price; the final amount is between you and the other user. Babypool's own subscription and plan billing (for paid Babypool plans) is processed separately through our payment provider, Stripe, and is not payment for babysitting services.
17. User Content
You retain ownership of the content you submit to Babypool, such as profile information, messages, and photos. By submitting content, you grant Babypool a limited, non-exclusive license to store, process, transmit, and display that content solely as needed to operate and provide the service to you and other relevant users.
18. Babypool Intellectual Property
The Babypool name, logo, software, application design, and related materials are the property of Babypool or its licensors and are protected by applicable intellectual property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, or create derivative works from Babypool's intellectual property without our prior written permission.
19. Assumption of Risk; Limitation of Responsibility
By using Babypool, you acknowledge that childcare, babysitting, pet care, and other help arrangements involve inherent risks, including risks of personal injury, illness, injury to or caused by animals (such as bites or scratches), lost or escaped pets, property damage, theft, misconduct, emergencies, misunderstandings, scheduling failures, and other losses or damages. To the fullest extent permitted by applicable law, Babypool disclaims responsibility and shall not be liable for acts, omissions, conduct, performance, non-performance, negligence, or other events arising out of or relating to babysitting, childcare, pet sitting, or other help arranged through the platform, including incidents that occur before, during, or after a booking. Users remain solely responsible for their own decisions, safety precautions, background screening, insurance, emergency planning, and compliance with applicable laws, regulations, and contractual obligations.
20. Pet Sitting
If you ask for pet sitting, you are responsible for giving the sitter accurate and complete information about each pet, including temperament, any history of biting or aggression, health conditions, medication, feeding, and care instructions, and for keeping your pets' vaccinations and any licenses required where you live up to date. Leave the supplies the sitter needs, your contact details, and your veterinarian's details. Unless you and the sitter agree otherwise, you are responsible for veterinary costs and for any damage or injury your pet causes.
If you provide pet sitting, you agree to follow the owner's instructions and to use reasonable care, and to contact the owner, and a veterinarian if needed, in an emergency. You are responsible for following local rules that apply to you, such as leash laws and any permits or limits on caring for pets in your home. Babypool does not verify a sitter's experience with animals or check pets' health or vaccination records.
21. Other Help
"Other help" requests are for lawful, everyday tasks that a parent and sitter agree on, such as homework help or tidying up. Do not use them for work that requires a professional license or certification, for medical or nursing care, or for anything unsafe or unlawful, and do not ask a sitter under 18 to do anything that would not be appropriate for their age. The parent and sitter are responsible for agreeing what the task is, how long it takes, and what it costs.
22. Private Calendar Links
You can create a private calendar link that lets a calendar app show your confirmed Babypool bookings, including their times, the other person's name, the kind of help, and pet or task details. Anyone who has the link can see that information without signing in, so keep it private and share it only with calendar apps or people you trust. You can reset the link, which stops the old link working, or turn it off at any time from your profile. Calendar apps that already copied events may keep them after you reset or turn off the link; Babypool cannot remove them from those apps. You are responsible for any sharing of your link.
23. Disclaimer of Warranties
Babypool is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable law. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
24. Limitation of Liability
To the fullest extent permitted by applicable law, Babypool and its owners, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of data, loss of goodwill, service interruptions, or substitute services arising out of or relating to your use of Babypool.
To the fullest extent permitted by applicable law, Babypool's total liability for claims by users who have not paid Babypool will not exceed $100.
For users who have paid Babypool, Babypool's total liability for claims arising out of or relating to the platform, paid plans, subscriptions, or these Terms will not exceed the greater of $100 or the amount paid to Babypool for the service giving rise to the claim during the 1 month before the event giving rise to the claim. This limitation does not limit liability that cannot be limited under applicable law.
25. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Babypool and its owners, officers, employees, contractors, service providers, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: your conduct on or use of Babypool; any babysitting, childcare, pet sitting, or other help arrangement you enter into with another user; content you submit; your violation of applicable law; or your violation of these Terms.
26. Governing Law
These Terms and any dispute arising out of or relating to them or to Babypool will be governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles, and subject to any mandatory consumer-protection provisions of applicable law.
Last updated: October 10, 2026. If you have questions about these terms, contact us at info@babypool.app.