Privacy Policy

About Babypool

This Privacy Policy applies to Babypool, available at babypool.app, and explains how Babypool collects, uses, shares, and protects information when parents and sitters use the Babypool app and website.

Babypool is a scheduling and communication platform for families and babysitters. If you have questions about this policy, contact us at info@babypool.app.

1. Information We Collect

We collect information you provide directly, including account details, profile information, contact information, sitter or parent role details, the kinds of help a sitter offers and their rates, availability, booking requests (including details about pets or tasks you add, and prices you offer), messages, reports, emergency contacts, private calendar links, support requests, and billing-related information.

We may also collect device, log, usage, and cookie information needed to operate, secure, troubleshoot, and improve the service.

2. Age Eligibility and Children's Privacy

Babypool is not directed to children and is not intended for use by anyone under 13. When you sign up, and once for any existing account that has not yet been checked, we ask for your birth month and year to confirm you meet this minimum age. We do not ask for or store your full birth date — only the resulting age range is saved to your account, and the month and year you entered are not retained.

Booking a sitter (creating a booking request) additionally requires that you are 18 years of age or older, checked at the time you submit the request.

Sitters between 13 and 17 years old may use Babypool only with the knowledge and permission of a parent or legal guardian, as described in our Terms of Service. Babypool does not independently verify parental or guardian consent.

Babypool does not knowingly collect personal information from children under 13. If we determine that an account belongs to someone under 13, we restrict sign-in on that account and route it for manual review rather than automatically deleting or retaining its data. If you believe a child under 13 has provided us information, contact us at info@babypool.app so we can investigate.

Babypool does not create accounts for children receiving care and does not treat a child as a Babypool user. A parent may enter limited information about their own child directly into the service — such as a first name, age, and care-related notes (for example, allergies or routines a sitter should know) — only as needed to arrange and provide childcare through the service. This information is visible to sitters the parent books or pools with, and is deleted along with the parent's account as described in "Privacy Choices" below.

3. Platform and Login Data

If you choose to sign in with or connect a third-party platform, such as Meta or Facebook, Babypool only requests the permissions needed for the disclosed app experience. We use platform data to authenticate your account, connect your Babypool profile, and support the feature you approved. We do not sell platform data.

If you use Facebook Login, Babypool may receive Facebook account information approved by you, such as your Facebook user ID, name, email address, and profile photo. If you connect your Facebook profile to Babypool for profile trust verification, Babypool may also request access to your Facebook profile URL so we can save and display a verified Facebook profile link on your Babypool profile.

4. How We Use Information

We use information to create and administer accounts, provide scheduling and matching features, process bookings, support communication between parents and sitters, provide customer support, process payments, prevent fraud and abuse, comply with legal obligations, and improve Babypool.

We also email account holders occasional news and announcements about Babypool, such as new features. These are on when you create an account; you can turn them off at any time, as described in "Privacy Choices" below.

5. How We Share Information

We share information with other Babypool users when needed for the service, such as sharing booking details between a parent and sitter. Parents in a sitter's pool can see when that sitter is free, the kinds of help they offer, and their rates; they do not see the sitter's other bookings or who they are with. We also use service providers for hosting, authentication, analytics, email delivery, infrastructure, and payment processing. These providers are authorized to use information only as needed to provide services to Babypool.

If you create a private calendar link, anyone who has the link can see your confirmed bookings in it, including their times, the other person's name, the kind of help, and pet or task details, without signing in. It does not include addresses or booking notes. You can reset or turn off the link from your profile; calendar apps that already copied events may keep them.

6. Privacy Choices

You can update account information in the app, delete your account from Profile settings while signed in, manage analytics cookies through the Privacy Choices control available on the site, and contact us to request access or correction of your information.

You can choose which emails you get in your email settings. Every email we send has an unsubscribe link that works without signing in; turning off news and announcements does not stop emails about your bookings and account that you have left on.

Account deletion removes your Babypool profile, bookings, sitter profile, pool records, messages, emergency contacts, push tokens, and sign-in account. Some security, fraud-prevention, legal, billing, and recordkeeping information may be retained where required.

7. Facebook Data Deletion

If you used Facebook Login or connected Facebook to Babypool, you can delete your Babypool account from Profile settings while signed in or request help by emailing info@babypool.app from the email address connected to your account. Account deletion removes Facebook-sourced profile data stored by Babypool, including the connected Facebook profile URL, except where retention is required for security, fraud prevention, legal compliance, billing records, dispute handling, or other legitimate operational needs.

Babypool also provides dedicated User Data Deletion instructions that may be used as the Data Deletion Instructions URL for Meta or Facebook app settings.

8. Data Security

We take reasonable measures to protect your data, but cannot guarantee absolute security.

9. Data Retention

We retain information as long as your account is active, as needed to provide the service, or as required for legal, security, fraud-prevention, billing, and recordkeeping purposes. This includes records related to any suspension or moderation action taken on an account, retained on the same basis as other security and fraud-prevention records described above.

10. Changes to Policy

We may update this policy from time to time. For routine or non-material updates, we will update this page. If we make material changes, we will provide reasonable advance notice — such as by email or a prominent in-app notice — in addition to updating this page, as required by law.

Last updated: October 11, 2026. Babypool privacy contact: info@babypool.app